Privacy Policy

Last updated: 7/27/2025

1. Information We Collect

Account Information

When you create an account, we collect your email address, username, and password through our auth provider.

Server Data

We store your Minecraft server files, configurations, and logs to provide our hosting and backup services. This includes everything that exists on your container directory.

Usage Information

We collect server performance metrics and usage statistics to maintain service quality and security.

2. How We Use Your Information
  • • Provide and maintain your Minecraft server hosting service
  • • Process payments and manage subscriptions
  • • Provide customer support and respond to inquiries
  • • Monitor server performance and prevent abuse
  • • Comply with legal obligations and prevent fraud
  • • Send service-related communications (server status, billing)
3. Data Storage and Security

Location

All data is stored on servers within the European Union and the UK, ensuring GDPR compliance.

Security Measures

We implement encryption, access controls, DDoS protection, and regular security audits to protect your data.

Retention

Account data is retained while your account is active. Server files are deleted upon subscription termination.

4. Your Rights (GDPR)

As an EU resident, you have the right to:

  • • Access: Request a copy of your personal data
  • • Rectification: Correct inaccurate personal data
  • • Erasure: Request deletion of your personal data
  • • Portability: Receive your data in a structured format
  • • Restriction: Limit how we process your data
  • • Objection: Object to processing of your data
  • • Withdraw consent: Withdraw consent at any time
5. Third-Party Services

Payment Processing

We use Stripe for payment processing. Your payment information is handled according to Stripe's privacy policy.

Authentication

We use Clerk for user authentication. Account creation and login data is processed according to Clerk's privacy policy.

Analytics

We may use privacy-compliant analytics tools to understand service usage and improve our platform.

6. Cookies and Tracking

We use essential cookies for:

  • • User authentication and session management
  • • Security and fraud prevention
  • • Service functionality and preferences

We do not use tracking cookies for advertising purposes.

7. Contact Information

Data Controller: Axolhost

Email: [email protected]

For complaints about data processing, you may contact your local data protection authority.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by email or through our service.