Terms of Service
Last updated: 7/27/2025
Axolhost provides Minecraft Java Edition server hosting services. Our service includes:
- • Minecraft server hosting on EU-based infrastructure
- • Server management dashboard and console access
- • SFTP and file management capabilities
- • DDoS protection and security measures
- • Customer support via email
Account Security
You are responsible for maintaining the security of your account credentials and all activities under your account.
Accurate Information
You must provide accurate and complete information during registration and keep it updated.
You agree NOT to use our services for:
- • Illegal activities or content that violates applicable laws
- • Harassment, hate speech, or discriminatory content
- • Spamming, phishing, or other malicious activities
- • Distributing malware or conducting DDoS attacks
- • Mining cryptocurrency or resource-intensive non-gaming activities
- • Hosting content that infringes intellectual property rights
- • Adult content or services harmful to minors
- • Reselling our services without written permission
Uptime Target
We aim for 99.9% uptime but cannot guarantee uninterrupted service due to maintenance, updates, or unforeseen circumstances.
Maintenance
We may perform scheduled maintenance with advance notice. Emergency maintenance may occur without notice.
Resource Limits
Server resources are allocated per plan. Excessive resource usage may result in temporary restrictions or account suspension.
Subscription Model
All plans are billed monthly in advance. Payment is due on the same date each month.
Payment Methods
We accept major credit cards and wallets supported by our payment processor (Stripe).
Failed Payments
Services may be suspended if payment fails. Your server will be terminated if payment remains outstanding for 7 days.
Refunds
No refunds for partial months. You may cancel anytime and service continues until the end of your billing period.
Your Responsibility
You are responsible for creating and maintaining backups of your server data.
Data Retention
Server files are not retained after subscription cancellation or termination.
No Backup Guarantee
While we implement security measures, we do not guarantee data preservation and are not liable for data loss.
By You
You may cancel your subscription anytime through your account dashboard. Service continues until your billing period ends.
By Us
We may suspend or terminate accounts for violations of these terms, non-payment, or illegal activities.
Effect of Termination
Upon termination, you lose access to your server and all associated data after the retention period.
We may update these terms from time to time. Significant changes will be communicated via email with 30 days notice. Continued use constitutes acceptance of updated terms.